FAQs

What is USA Guided Tours cancellation policy?

Free Cancellation up to 24 Hours in Advance
  • if you cancel your booking 24 hours in advance of your tour departure time – a full refund will be issued

 

Free Cancellation up to 1 Hour in Advance With Tour Booking Insurance
  • if you purchase Tour Booking Insurance at $5.99 per person, booking cancellations may be made up to 1 hour in advance of your tour departure time for a full refund

How does USA Guided Tours deal with the post-pandemic travel?

Enhanced Cleaning Policy:
  • All USA Guided Tours vehicles are cleaned with EPA-registered multi-surface cleaner & disinfectant as recommended by the CDC – between every tour
Additional Measures:
  • Face masks are optional for tour guides and travelers
  • Hand sanitizers available on buses
  • Contactless check-in process

Where do we meet for our tour?

Washington DC

Look for the tour greeter near the tall, white flagpoles on the Pennsylvania Ave side of the U.S. Navy Memorial Plaza at 701 Pennsylvania Avenue NW, Washington, DC 20004

The only exception is our Best of DC — VIP Tour, which departs from  Neptune Fountain in front of the Library of Congress Thomas Jefferson Building at 68 First St SE, Washington, DC 20004

 

 

New York City

All our public tours start and end on 7th Avenue, between 50th and 51st Streets at 770 7th Ave, New York, NY 10019

 

I’m driving in and need to park my vehicle. Any suggestions?

We recommend using SpotHero – a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages in Washington DC and New York City.

 


 

Ultimately, there are multiple parking options available close to our Washington DC and NYC tours’ start/end points, and you can search and see them on google maps here (DC)and here (NYC).

What if I show up late, or just a few minutes before the scheduled departure time?

We highly recommend you arrive at least 15 – 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as “no shows.” If we have walk-up passengers, they will be given a ticket and will be boarded at this time.

If you’re running late, please call our office to reschedule your tour.

 

Washington DC Office: 202-733-7376

NYC Office: 917-708-2155

Why type of buses does USA Guided Tours use?

Our luxury tour buses provide a comfortable and climate-controlled environment for an enjoyable touring experience, while also offering protection from the elements. We cater to various group sizes with a diverse fleet of vehicles, from SUVs to premium motor-coaches, ensuring that our private tours can be customized for couples or large groups alike. To maintain a more intimate atmosphere on our public tours, we intentionally limit the capacity of our tour buses to keep the average group size small.
We do our best to keep large, same-party groups together on the same bus, but please remember that the seating is assigned on a first-come, first-served basis. Once you claim your seats – they’re reserved only for you for the duration of the tour.

Can we bring baby strollers, wheelchairs, and carry-on luggage on board the tour vehicles?

We strive to make our tours accessible and enjoyable for everyone. Our small-capacity tour buses can accommodate foldable wheelchairs and foldable baby strollers. However, if you or a member of your party uses a full-size wheelchair that requires a ramp, we kindly ask you to contact us directly. We’re more than happy to make arrangements to accommodate your mobility needs.

 

For those with full-size baby strollers and carry-on luggage, we recommend storing them at your hotel or utilizing a professional storage service to ensure your tour experience is as smooth and comfortable as possible.

 

Our tours do involve some walking, but we want to assure you that your comfort is our priority. If you prefer, you have the option to stay on board the bus near each landmark, without the need to exit at every stop.

202-733-7376

Is the tip included in the tour ticket price?

Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver and you had a great time with them. The standard tipping rate is 15%, or $8 – $10 per individual.

Are we allowed to bring luggage on the tour?

We have limited storage on our public tour buses so any items larger than a standard backpack that can be placed under the seat won’t be able to fit on our vehicle. We would advise against bringing luggage on our public tours for this reason. If you are taking a private tour with us, be sure to mention these concerns with your private concierge as accommodations can be arranged for private experiences and custom tours.

Are service animals allowed on buses?

USA Guided Tours’ policy prohibits animals onboard our vehicles, however, we will accept without charge a Service Animal required to assist a person with a disability. Before admitting customers with Service Animals onboard any of our vehicles, USA Guided Tours personnel are permitted to ask if the animal is required because of a disability, and what type of work or task the animal has been trained to perform.

 

To a reasonable extent possible, USA Guided Tours will assign a seat next to a person who agrees to share the open seat next to them (as they may be allergic, etc.), and the service animal must ride in the vehicle within the owner’s space. Note: The Service Animal is not permitted to occupy a passenger seat.

 

To the extent required by law, and at their sole discretion, USA Guided Tours LLC reserves the right to refuse any Service Animal onboard its buses when reasonably necessary, for the comfort and safety of other passengers and USA Guided Tours employees and its partners/affiliates.

 


 

NYC Office:

917-708-2155

reservations@usaguidedtoursny.com

 

Washington DC Office:

202-733-7376

reservations@usaguidedtours.com

What is your pricing for children, and what ages are discounted for tour tickets?

Kids 12 and under receive USA Guided Tour’s discounted children’s price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents’ lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child’s discounted ticket. Please note, however, that strollers may not fit on our vehicles unless they are collapsible and can be reduced to the space underneath a seat.

Should I pre-purchase tour tickets, or can I wait until I arrive in NYC/Washington, DC to get tickets?

The good news is, you can wait until you arrive in NYC/Washington, DC to get tickets for any of our tours and activities; however, many of our tours are in high demand when is season and you run a chance of your preferred tour being sold out. So we recommend booking well in advance, if you can, and also we would hate to have you miss out on a great sightseeing experience with us!

+ Book Washington DC Tours
+ Book NYC Tours

Whoops – I booked my tour, but now I have to change the date or time! What can I do?

We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. However, please be aware that some of our tours cannot be amended once you have booked them as a part of a package, such as our hotel and Washington, DC tour packages.

How long do we stay at each stop on my tour?

All of our tours are curated so it depends on the tour. Your tour guide will tell you the planned amount of time for each stop. It’s typically between 10 to 20 minutes. Each tour has been well thought out and planned for enough time to learn some interesting history, take plenty of pictures and take advantage of bathroom breaks!

Can you pick me up at my hotel?

Currently, we do not provide hotel pickup service for our NYC tours.

 

We do offer pickup service from select hotels for our Washington, DC tours. Please contact your concierge or call our customer service line at 202-733-7376 for more details.

202-733-7376

Do we go inside the White House?

We do not enter the White House on any of our tours. If you would like to visit the White House for a building tour, you must contact your Congressional Representative for U.S. Citizens or Ambassador for international travelers. Contact information is readily accessible online at your representatives’ or your national embassies’ website.

Are museum tickets included with the tour?

Unless otherwise noted, a public tour does not automatically include additional tickets to attractions or museums. Some tours, however, like our African American History and Culture Tour in Washington DC do include museum entry after the guided tour. A private tour, however, can include a wide variety of different tickets and experiences.

202-733-7376

What are your blackout dates?

Washington DC

Jan 1 New Year’s Day – All Tours Closed
Jan 20 March for Life – Day Tours Closed
Mar 18 Rock ‘n’ Roll Marathon – Day Tours Closed
Apr 2 Cherry Blossom Ten Miler – Day Tours Closed

Apr 15 National Cherry Blossom Parade® – Day Tours Closed
May 7 National Women’s Half Marathon – Day Tours Closed

May 28 AMVETS’ “Rolling to Remember” – Day Tours Closed
May 29 Memorial Day – All Tours Closed
July 4 Independence Day – All Tours Closed
Aug 28 The Commitment March – Day Tours Closed
Oct 8 Army Ten Miler – Day Tours Closed
Oct 29 Marine Corps Marathon – Day Tours Closed
Oct 31 Halloween – Night Tours Closed
Nov 23 Thanksgiving Day – All Tours Closed
Dec 24 Christmas Eve – Night Tours Closed
Dec 25 Christmas Day – All Tours Closed
Dec 31 New Year’s Eve – All Tours Closed

 

New York City

Mar 17 NYC Half Day Marathon – All Tours Closed
July 4 Independence Day – Night Tours Closed
Nov 28 Thanksgiving Day – All Tours Closed
Dec 24 Christmas Eve – Night Tours Closed
Dec 25 Christmas Day – All Tours Closed
Dec 31 New Year’s Eve – All Tours Closed

Do I get my tickets in the mail?

We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket – don’t delete it! However, if you misplace your confirmation email, use your last name as the reservation number.

Award-Winning Tours

Expertly Guided Tour Group

Ralph was fantastic! He interacted with everyone in a personal way and made the tour great!

USA Guided Tours - Map Pointer & Favicon
Flatch Family
Tripadvisor Reviews
Google Reviews

We would absolutely recommend this tour. Our tour guide Dre & driver Miss T were amazing. Dre was so knowledgeable, respectful & funny. It was the best part of our time in DC, seeing the city at night was stunning! Would definitely do it again.

USA Guided Tours - Map Pointer & Favicon
Brooke

All the staff were wonderful. Deon 13 was our tour guide and he was a wealth of knowledge. Amazing way to tour DC highlights in one day. I highly recommend this tour!

USA Guided Tours - Map Pointer & Favicon
Lisa

Thanks for making my dad bday that much more memorable! My dad a senior citizen and the pace was perfect for him, including all the bathroom breaks and patience. Thank you Terry for a tour to remember and for signing to my dad happy birthday!!! Memories to last a lifetime. His service dog loved it too!!!

USA Guided Tours - Map Pointer & Favicon
Vanessa
Tour Guide With a Tour Group

We took the DC tour on Sunday. Nick was our guide. The tour was a great way to see the sights and learn interesting facts. Nick loves his job and it shows! He was funny and informative! Highly recommend Nick and the 6 hour DC day tour. We had and amazing time!!

USA Guided Tours - Map Pointer & Favicon
Teresa

We had a fantastic time on our night tour. Paul was a perfect blend of humor and providing us interesting facts and history! He could not have done a better job!!!

USA Guided Tours - Map Pointer & Favicon
Kara

Tyler Marie was our wonderful guide on this small bus tour of NYC. She was upbeat and so knowledgeable and happily answered our questions. Would definitely recommend this 6 hour tour. Frequent stops at highlights broke up the time nicely. We had fewer than 30 people on our bus. Our tour never felt rushed! Great experience.

USA Guided Tours - Map Pointer & Favicon
Bonnie

Gil was an amazing tour guide. We booked the 6 hour NYC tour and I can not imagine a better way to see all that we saw in half a day. We started in Times Square, we were educated on history and architecture throughout our day. We made stops in Central Park, Rockefeller Center, Madison Square, the 911 Memorial, Ferry to Staten Island w views of The Statue of Liberty, & so much more. Worth every penny!

USA Guided Tours - Map Pointer & Favicon
Theresa

Excellent half-day tour of NYC if you’re pressed for time and want to see as much as you can! Tour guide was knowledgeable, witty, and engaging!

USA Guided Tours - Map Pointer & Favicon
Nicole

Great tour! Tour guide was very friendly and knowledgeable and a New Yorker so that’s always a plus. I’d definitely recommend this tour!

USA Guided Tours - Map Pointer & Favicon
Courtnee
LUXURY BUSES

Had a wonderful tour of NYC, with great guide, Dayna. I have been on other tours but this was the most informative. A fantastic price for what you get.

USA Guided Tours - Map Pointer & Favicon
Lynne

Had a fantastic NYC guided tour. Drove past across most landmarks of the city and also stopped over at the major ones. Our tour guide Rachel and the bus driver Jim, both were outstanding. Would surely recommend!

USA Guided Tours - Map Pointer & Favicon
Tannistha
Ralph was fantastic! He interacted with everyone in a personal way and made the tour great!
USA Guided Tours - Map Pointer & Favicon
Flatch Family
We would absolutely recommend this tour. Our tour guide Dre & driver Miss T were amazing. Dre was so knowledgeable, respectful & funny. It was the best part of our time in DC, seeing the city at night was stunning! Would definitely do it again.
USA Guided Tours - Map Pointer & Favicon
Brooke
All the staff were wonderful. Deon 13 was our tour guide and he was a wealth of knowledge. Amazing way to tour DC highlights in one day. I highly recommend this tour!
USA Guided Tours - Map Pointer & Favicon
Lisa
Thanks for making my dad bday that much more memorable! My dad a senior citizen and the pace was perfect for him, including all the bathroom breaks and patience. Thank you Terry for a tour to remember and for signing to my dad happy birthday!!! Memories to last a lifetime. His service dog loved it too!!!
USA Guided Tours - Map Pointer & Favicon
Vanessa
We took the DC tour on Sunday. Nick was our guide. The tour was a great way to see the sights and learn interesting facts. Nick loves his job and it shows! He was funny and informative! Highly recommend Nick and the 6 hour DC day tour. We had and amazing time!!
USA Guided Tours - Map Pointer & Favicon
Teresa
We had a fantastic time on our night tour. Paul was a perfect blend of humor and providing us interesting facts and history! He could not have done a better job!!!
USA Guided Tours - Map Pointer & Favicon
Kara
Tyler Marie was our wonderful guide on this small bus tour of NYC. She was upbeat and so knowledgeable and happily answered our questions. Would definitely recommend this 6 hour tour. Frequent stops at highlights broke up the time nicely. We had fewer than 30 people on our bus. Our tour never felt rushed! Great experience.
USA Guided Tours - Map Pointer & Favicon
Bonnie
Gil was an amazing tour guide. We booked the 6 hour NYC tour and I can not imagine a better way to see all that we saw in half a day. We started in Times Square, we were educated on history and architecture throughout our day. We made stops in Central Park, Rockefeller Center, Madison Square, the 911 Memorial, Ferry to Staten Island w views of The Statue of Liberty, & so much more. Worth every penny!
USA Guided Tours - Map Pointer & Favicon
Theresa
Excellent half-day tour of NYC if you’re pressed for time and want to see as much as you can! Tour guide was knowledgeable, witty, and engaging!
USA Guided Tours - Map Pointer & Favicon
Nicole
Great tour! Tour guide was very friendly and knowledgeable and a New Yorker so that’s always a plus. I’d definitely recommend this tour!
USA Guided Tours - Map Pointer & Favicon
Courtnee
Had a wonderful tour of NYC, with great guide, Dayna. I have been on other tours but this was the most informative. A fantastic price for what you get.
USA Guided Tours - Map Pointer & Favicon
Lynne
Had a fantastic NYC guided tour. Drove past across most landmarks of the city and also stopped over at the major ones. Our tour guide Rachel and the bus driver Jim, both were outstanding. Would surely recommend!
USA Guided Tours - Map Pointer & Favicon
Tannistha
Expertly Guided Tour Group
Tour Guide With a Tour Group
LUXURY BUSES