DC Tours: Frequently Asked Questions

Look for the tour greeter near the tall, white flagpoles on the Pennsylvania Ave side of the U.S. Navy Memorial Plaza at 701 Pennsylvania Avenue NW, Washington, DC 20004

We recommend using SpotHero – a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages in Washington DC.

Ultimately, there are multiple parking options available close to our Washington DC tours’ start/end points, and you can search and see them on google maps here.

If you booked your tour directly with us, please call us at +1 202-733-7376, and we’ll be happy to assist you. However, if you made a booking through a third-party agency, please contact them directly.

TripAdvisor

+1 781-800-5000

https://www.tripadvisorsupport.com/en-US/hc/traveler

Expedia

+1 800-397-3342

https://www.expedia.com/service/

Get Your Guide

https://www.getyourguide.com/contact/

We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket – don’t delete it! However, if you misplace your confirmation email, use your last name as the reservation number.

We highly recommend you arrive at least 15 – 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as “no shows.” If we have walk-up passengers, they will be given a ticket and will be boarded at this time.

We strive to make our tours accessible and enjoyable for everyone. We’re able to accommodate foldable wheelchairs and foldable baby strollers; however, if you or a member of your party uses a full-size wheelchair that requires a ramp, we kindly ask you to contact us directly. We’re more than happy to make arrangements to accommodate your mobility needs.

For those with full-size baby strollers and carry-on luggage, we recommend storing them at your hotel or utilizing a professional storage service to ensure your tour experience is as smooth and comfortable as possible.

USA Guided Tours’ policy prohibits animals on tours, however, we will accept without charge a Service Animal required to assist a person with a disability. Before checking in customers with Service Animals, USA Guided Tours personnel are permitted to ask if the animal is required because of a disability, and what type of work or task the animal has been trained to perform.

To a reasonable extent possible, USA Guided Tours will assign a seat next to a person who agrees to share the open seat next to them (as they may be allergic, etc.), and the service animal must remain within the owner’s space.

To the extent required by law, and at their sole discretion, USA Guided Tours LLC reserves the right to refuse any Service Animal when reasonably necessary, for the comfort and safety of other customers, USA Guided Tours employees, and its partners/affiliates.

Kids 12 and under receive USA Guided Tour’s discounted children’s price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents’ lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child’s discounted ticket.

Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver and you had a great time with them. The standard tipping rate is 15%, or $8 – $10 per individual.

The good news is, you can wait until you arrive in Washington DC to get tickets for any of our tours and activities; however, many of our tours are in high demand when in season and you run a chance of your preferred tour being sold out. So we recommend booking well in advance, if you can, and also we would hate to have you miss out on a great sightseeing experience with us!

Check Tour Availability

We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. However, please be aware that some of our tours cannot be amended once you have booked them as a part of a package, such as our hotel and Washington, DC tour packages.

It depends on the stop. Your tour guide will tell you the planned amount of time for each stop. It’s typically between 15 to 20 minutes. We have allowed enough time on every stop for you to walk around and take plenty of pictures!

Currently, we do offer pickup service from select hotels for some our Washington DC tours. Please contact your concierge or call our customer service line at 202-733-7376 for more details.

We do not enter the White House on any of our tours. If you would like to visit the White House for a building tour, you must contact your Congressional Representative for U.S. Citizens or Ambassador for international travelers. Contact information is readily accessible online at your representatives’ or your national embassies’ website.

Unless otherwise noted, a public tour does not automatically include additional tickets to attractions or museums. Some tours, however, like our African American History and Culture Tour in Washington DC do include museum entry after the guided tour. A private tour, however, can include a wide variety of different tickets and experiences.

Jan 1 New Year’s Day – All Tours Closed
Jan 20 March for Life – Day Tours Closed
Mar 18 Rock ‘n’ Roll Marathon – Day Tours Closed
Apr 2 Cherry Blossom Ten Miler – Day Tours Closed

Apr 15 National Cherry Blossom Parade® – Day Tours Closed
May 7 National Women’s Half Marathon – Day Tours Closed

May 28 AMVETS’ “Rolling to Remember” – Day Tours Closed
May 29 Memorial Day – All Tours Closed
July 4 Independence Day – All Tours Closed
Aug 28 The Commitment March – Day Tours Closed
Oct 8 Army Ten Miler – Day Tours Closed
Oct 29 Marine Corps Marathon – Day Tours Closed
Oct 31 Halloween – Night Tours Closed
Nov 23 Thanksgiving Day – All Tours Closed
Dec 24 Christmas Eve – Night Tours Closed
Dec 25 Christmas Day – All Tours Closed
Dec 31 New Year’s Eve – All Tours Closed