FAQs

Washington DC

Look for the tour greeter near the tall, white flagpoles on the Pennsylvania Ave side of the U.S. Navy Memorial Plaza at 701 Pennsylvania Avenue NW, Washington, DC 20004

The only exception is our Best of DC — VIP Tour, which departs from  Neptune Fountain in front of the Library of Congress Thomas Jefferson Building at 68 First St SE, Washington, DC 20004

New York City

All our public tours start and end on 7th Avenue, between 50th and 51st Streets at 770 7th Ave, New York, NY 10019

We recommend using SpotHero – a parking reservation service that lets you find and reserve hourly, monthly, airport, and event parking at thousands of lots and garages in Washington DC and New York City.

Ultimately, there are multiple parking options available close to our Washington DC and NYC tours’ start/end points, and you can search and see them on google maps here (DC)and here (NYC).

We highly recommend you arrive at least 15 – 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as “no shows.” If we have walk-up passengers, they will be given a ticket and will be boarded at this time.

If you’re running late, please call our office to reschedule your tour.

Washington DC Office: 202-733-7376

NYC Office: 917-708-2155

We strive to make our tours accessible and enjoyable for everyone. We can accommodate foldable wheelchairs and foldable baby strollers. However, if you or a member of your party uses a full-size wheelchair that requires a ramp, we kindly ask you to contact us directly. We’re more than happy to make arrangements to accommodate your mobility needs.

For those with full-size baby strollers and carry-on luggage, we recommend storing them at your hotel or utilizing a professional storage service to ensure your tour experience is as smooth and comfortable as possible.

Our tours do involve some walking, but we want to assure you that your comfort is our priority. If you prefer, you have the option to stay on board the bus near each landmark, without the need to exit at every stop.

Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver and you had a great time with them. The standard tipping rate is 15%, or $8 – $10 per individual.

We advise against bringing any luggage on our public tours. For those with luggage and full-size baby strollers, we recommend storing them at your hotel or utilizing a professional storage service to ensure your tour experience is as smooth and comfortable as possible. If you are taking a private tour with us, be sure to mention these concerns with your private concierge as accommodations can be arranged for private experiences and custom tours.

USA Guided Tours’ policy prohibits animals on tours, however, we will accept without charge a Service Animal required to assist a person with a disability. Before admitting customers with Service Animals onboard any of our vehicles, USA Guided Tours personnel are permitted to ask if the animal is required because of a disability, and what type of work or task the animal has been trained to perform.

To a reasonable extent possible, USA Guided Tours will assign a seat next to a person who agrees to share the open seat next to them (as they may be allergic, etc.), and the service animal must ride in the vehicle within the owner’s space. Note: The Service Animal is not permitted to occupy a passenger seat.

To the extent required by law, and at their sole discretion, USA Guided Tours LLC reserves the right to refuse any Service Animal onboard its buses when reasonably necessary, for the comfort and safety of other passengers and USA Guided Tours employees and its partners/affiliates.

NYC Office:

917-708-2155

reservations@usaguidedtoursny.com

Washington DC Office:

202-733-7376

reservations@usaguidedtours.com

Kids 12 and under receive USA Guided Tour’s discounted children’s price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents’ lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child’s discounted ticket. Please note, however, that strollers may not fit on our vehicles unless they are collapsible and can be reduced to the space underneath a seat.

The good news is, you can wait until you arrive in NYC/Washington, DC to get tickets for any of our tours and activities; however, many of our tours are in high demand when is season and you run a chance of your preferred tour being sold out. So we recommend booking well in advance, if you can, and also we would hate to have you miss out on a great sightseeing experience with us!

+ Book Washington DC Tours
+ Book NYC Tours

We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. However, please be aware that some of our tours cannot be amended once you have booked them as a part of a package, such as our hotel and Washington, DC tour packages.

If you booked your tour directly with us, please call us at our office numbers listed below, and we’ll be happy to assist you. However, if you made a booking through a third-party agency, please contact them directly.

TripAdvisor

+1 781-800-5000

https://www.tripadvisorsupport.com/en-US/hc/traveler

Expedia

+1 800-397-3342

https://www.expedia.com/service/

Get Your Guide

https://www.getyourguide.com/contact/

Washington DC Office: 202-733-7376

NYC Office: 917-708-2155

All of our tours are curated so it depends on the tour. Your tour guide will tell you the planned amount of time for each stop. It’s typically between 10 to 20 minutes. Each tour has been well thought out and planned for enough time to learn some interesting history, take plenty of pictures and take advantage of bathroom breaks!

Currently, we do not provide hotel pickup service for our NYC tours.

We do offer pickup service from select hotels for our Washington DC tours. Please contact your concierge or call our customer service line at 202-733-7376 for more details.

We do not enter the White House on any of our tours. If you would like to visit the White House for a building tour, you must contact your Congressional Representative for U.S. Citizens or Ambassador for international travelers. Contact information is readily accessible online at your representatives’ or your national embassies’ website.

Unless otherwise noted, a public tour does not automatically include additional tickets to attractions or museums. Some tours, however, like our African American History and Culture Tour in Washington DC do include museum entry after the guided tour. A private tour, however, can include a wide variety of different tickets and experiences.

Washington DC

Jan 1 New Year’s Day – All Tours Closed
Jan 20 March for Life – Day Tours Closed
Mar 18 Rock ‘n’ Roll Marathon – Day Tours Closed
Apr 2 Cherry Blossom Ten Miler – Day Tours Closed

Apr 15 National Cherry Blossom Parade® – Day Tours Closed
May 7 National Women’s Half Marathon – Day Tours Closed

May 28 AMVETS’ “Rolling to Remember” – Day Tours Closed
May 29 Memorial Day – All Tours Closed
July 4 Independence Day – All Tours Closed
Aug 28 The Commitment March – Day Tours Closed
Oct 8 Army Ten Miler – Day Tours Closed
Oct 29 Marine Corps Marathon – Day Tours Closed
Oct 31 Halloween – Night Tours Closed
Nov 23 Thanksgiving Day – All Tours Closed
Dec 24 Christmas Eve – Night Tours Closed
Dec 25 Christmas Day – All Tours Closed
Dec 31 New Year’s Eve – All Tours Closed

New York City

Mar 17 NYC Half Day Marathon – All Tours Closed
July 4 Independence Day – Night Tours Closed
Nov 28 Thanksgiving Day – All Tours Closed
Dec 24 Christmas Eve – Night Tours Closed
Dec 25 Christmas Day – All Tours Closed
Dec 31 New Year’s Eve – All Tours Closed

We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket – don’t delete it! However, if you misplace your confirmation email, use your last name as the reservation number.