How does USA Guided Tours deal with the pandemic?
Enhanced Cleaning Policy:
- All USA Guided Tours vehicles are cleaned with EPA-registered multi-surface cleaner & disinfectant as recommended by the CDC – between every tour
- Face masks are optional for tour guides and travelers
- Hand sanitizers available on buses
- Contactless check-in process
What is USA Guided Tours NY cancellation policy?
Free Cancellation up to 24 Hours in Advance > if you cancel your booking 24 hours in advance of your tour departure time – a full refund will be issued
Free Cancellation up to 1 Hour in Advance With Tour Booking Insurance > if you purchase Tour Booking Insurance at $5.99 per person, booking cancellations may be made up to 1 hour in advance of your tour departure time for a full refund
Where do we meet for our tour?
Driving in and need to park your vehicle?
If you’re driving in, please be prepared to park your vehicle in one of the paid indoor parking garages close to the tour departure location; there are multiple options near by, and you can see them on google maps here; the closest parking garage is Ipark, located at 209 W 51st St, New York, NY 10019
Do I get my tickets in the mail?
We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket – don’t delete it! However, if you misplace your confirmation email, use your last name as the reservation number.
What if I show up late, or just a few minutes before the scheduled departure time?
We highly recommend you arrive at least 15 – 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as “no shows.” If we have walk-up passengers, they will be given a ticket and will be boarded at this time.
Why type of buses does USA Guided Tours use?
We use luxury tour buses that are climate-controlled and offer comfortable and pleasant touring experience, as well as protection from weather elements. Our tours can accommodate all group sizes with a fleet of vehicles ranging from SUVs to premium Motor-coaches. This flexibility allows our private tours to be tailored for couples or groups as big as 50 in a single vehicle. In favor of keeping our public tours more intimate, however, we cap our tours with an average of 30 guests per group.
We do our best to keep large, same-party groups together on the same bus, but please remember that the seating is assigned on a first-come, first-served basis. Once you claim your seats – they’re reserved only for you for the duration of the tour.
Are we allowed to bring luggage on the tour?
Unfortunately, our small-capacity tour buses are not wheelchair accessible, nor is there storage for baby strollers. If you have a wheelchair, please call us to make special vehicle arrangements for your tour. Some of our tours involve longer walks so if you like, you may stay on board the bus, near the landmark, without exiting the bus every time.
What is your pricing for children, and what ages are discounted for tour tickets?
Kids 12 and under receive USA Guided Tour’s discounted children’s price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents’ lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child’s discounted ticket.
Is the tip included in the tour ticket price?
Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver and you had a great time with them. The standard tipping rate is 15%, or $8 – $10 per individual.
Should I pre-purchase tour tickets, or can I wait until I arrive in NYC to get tickets?
The good news is, you can wait until you arrive in NYC to get tickets for any of our tours and activities; however, many of our tours are in high demand when is season and you run a chance of your preferred tour being sold out. So we recommend booking well in advance, if you can, and also we would hate to have you miss out on a great sightseeing experience with us!
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Whoops – I booked my tour, but now I have to change the date or time! What can I do?
We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. Please be aware that some of our Washington, DC tours cannot be amended once you have booked them as a part of a package, such as our hotel and Washington, DC tour packages.
How long do we stay at each stop on my tour?
It depends on the stop. Your tour guide will tell you the planned amount of time for each stop. It’s typically between 15 to 20 minutes. We have allowed enough time on every stop for you to walk around and take plenty of pictures!
Can you pick me up at my hotel?
Currently, we do not provide hotel pickup service for our NYC tours.
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