What is USA Guided Tours NY cancellation policy?
Free Cancellation up to 24 Hours in Advance > if you cancel your booking 24 hours in advance of your tour departure time – a full refund will be issued
Free Cancellation up to 1 Hour in Advance With Tour Booking Insurance > if you purchase Tour Booking Insurance at $5.99 per person, booking cancellations may be made up to 1 hour in advance of your tour departure time for a full refund
How does USA Guided Tours deal with the post-pandemic travel?
Enhanced Cleaning Policy:
- All USA Guided Tours vehicles are cleaned with EPA-registered multi-surface cleaner & disinfectant as recommended by the CDC – between every tour
- Face masks are optional for tour guides and travelers
- Hand sanitizers available on buses
- Contactless check-in process
Where do we meet for our tour?
All our public tours start and end on 7th Avenue, between 50th and 51st Streets at 770 7th Ave, New York, NY 10019
Driving in and need to park your vehicle?
Ultimately, there are multiple parking options available close to our NYC tours’ start/end point, and you can search and see them on google maps here.
Do I get my tickets in the mail?
We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket – don’t delete it! However, if you misplace your confirmation email, use your last name as the reservation number.
What if I show up late, or just a few minutes before the scheduled departure time?
We highly recommend you arrive at least 15 – 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as “no shows.” If we have walk-up passengers, they will be given a ticket and will be boarded at this time.
Why type of buses does USA Guided Tours use?
Our luxury tour buses provide a comfortable and climate-controlled environment for an enjoyable touring experience, while also offering protection from the elements. We cater to various group sizes with a diverse fleet of vehicles, from SUVs to premium motor-coaches, ensuring that our private tours can be customized for couples or large groups alike. To maintain a more intimate atmosphere on our public tours, we intentionally limit the capacity of our tour buses to keep the average group size small.
We do our best to keep large, same-party groups together on the same bus, but please remember that the seating is assigned on a first-come, first-served basis. Once you claim your seats – they’re reserved only for you for the duration of the tour.
Can we bring baby strollers, wheelchairs, and carry-on luggage on board the tour vehicles?
We strive to make our tours accessible and enjoyable for everyone. Our small-capacity tour buses can accommodate foldable wheelchairs and foldable baby strollers. However, if you or a member of your party uses a full-size wheelchair that requires a ramp, we kindly ask you to contact us directly. We’re more than happy to make arrangements to accommodate your mobility needs.
For those with full-size baby strollers and carry-on luggage, we recommend storing them at your hotel or utilizing a professional storage service to ensure your tour experience is as smooth and comfortable as possible.
Our tours do involve some walking, but we want to assure you that your comfort is our priority. If you prefer, you have the option to stay on board the bus near each landmark, without the need to exit at every stop.
Are service animals allowed on buses?
We welcome service animals on our buses in adherence to the provisions of the Americans with Disabilities Act (ADA). However, we request that guests planning to bring a service animal notify us at least 48 hours in advance of their visit. This advance notice helps us ensure that we can provide a comfortable and accommodating experience for you and your service animal. Please contact our guest services teams to provide notification or if you have any questions regarding our service animal policy.
What is your pricing for children, and what ages are discounted for tour tickets?
Kids 12 and under receive USA Guided Tour’s discounted children’s price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents’ lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child’s discounted ticket.
Is the tip included in the tour ticket price?
Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver and you had a great time with them. The standard tipping rate is 15%, or $8 – $10 per individual.
Should I pre-purchase tour tickets, or can I wait until I arrive in NYC to get tickets?
The good news is, you can wait until you arrive in NYC to get tickets for any of our tours and activities; however, many of our tours are in high demand when is season and you run a chance of your preferred tour being sold out. So we recommend booking well in advance, if you can, and also we would hate to have you miss out on a great sightseeing experience with us!
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Whoops – I booked my tour, but now I have to change the date or time! What can I do?
We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. Please be aware that some of our Washington, DC tours cannot be amended once you have booked them as a part of a package, such as our hotel and Washington, DC tour packages.
How long do we stay at each stop on my tour?
It depends on the stop. Your tour guide will tell you the planned amount of time for each stop. It’s typically between 15 to 20 minutes. We have allowed enough time on every stop for you to walk around and take plenty of pictures!
Can you pick me up at my hotel?
Currently, we do not provide hotel pickup service for our NYC tours.
Are museum tickets included with the tour?
What are the blackout dates for tours?
Mar 17 NYC Half Day Marathon – All Tours Closed
July 4 Independence Day – Night Tours Closed
Nov 23 Thanksgiving Day – All Tours Closed
Dec 24 Christmas Eve – Night Tours Closed
Dec 25 Christmas Day – All Tours Closed
Dec 31 New Year’s Eve – All Tours Closed
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